FAQ

Ferry

Can I book a voyage on the same day as departure?
Yes, you can book a day cruise or regular voyage up to 1 hour before the ferry departure.

Can I book connecting bus on the same day as departure?
Yes, the bus from Stockholm and Uppsala can be booked up to 4 hours before the ferry departure, see other times below.

Can be booked up to 4 hours before ferry departure:
Stockholm
Uppsala

Can be booked until 20.00 the day before departure for ferry departure 10.00 and latest at 09.00 on the day of departure for ferry departure at 15.00:
All other bus lines

Does my booking have to include food or vehicles?
No, you can only book individual ferry tickets.

Can I pre-book without paying?
The voyage has to be paid in advance at the booking point. Only in exceptional cases you can pre-book your voyage without paying strait away. These bookings can only be made på phone and to regular price.

How late can I change/cancel my booking?
On the website, you can change/cancel your booking up to the day before departure, provided that no voyage has yet been made on an existing booking. If you have traveled one way but have a return voyage booked on the same booking number that needs to be changed/cancelled, you have to contact us by phone on 0175-25800. For changes or cancellations on the same day, contact us by phone 0175-258 00.

Do I have to be a registered customer to be able to change/cancel my booking in online?
No, you can retrieve and change/cancel your booking with your booking number and security code found on the confirmation.

If I have booked online, can I change my booking by phone with Eckerö Linjen?
Yes, contact us by phone 0175-258 00.

Accommodation booking

I was thinking of booking accommodation on Åland and leaving tomorrow. Can I do it over the internet?
No, bookings closer than 2 days before arrival can only be booked by phone 0175-258 00.

I want to change my accommodation booking, how do I do it?
Accommodation reservations can only be changed by phone 0175-258 00.

When do you send the booking confirmation/travel documents?
After you have completed your accommodation booking, you can immediately see your booking. Confirmation/travel document is sent by e-mail after completed booking and partial payment. The first payment is 20 % of the total price and has to be paid at the booking point. The final payment must be paid no later than 40 days before departure. If the booking is made 40 days or closer to departure, the entire amount must be paid at the time of booking. We reserve the right to cancel your booking if the payment is not made at specified date. If you do not receive a confirmation by e-mail, please contact us by phone on 0175-258 00.