At our company, we strive to make your booking and travelling experience a smooth one. To ensure that all the details are clear, we have carefully formulated our booking conditions for groups. Here you can easily get an overview of what applies when you book with us.
List of names/passenger registration
Please fill in the attached list of names. The list of names must be received no later than 10 days before departure and must include the following statutory information: first name, surname, gender, year of birth, month, day, nationality and any information that may be useful in a rescue situation.
Identity documents
Please note that valid proof of identity must be carried with you at all times when travelling and presented on request.
Payment of travel
Payment must be received by Eckerö Linjen at least seven days before departure. Payment is made by phone or via the website, by credit card or Swish. The trip can also be paid via BG 101-2145, please state OCR number. If you book your trip later than seven days before departure, the full amount is paid at the time of booking.
Cancellation rules and conditions for your own bus booked via Eckerö Linjen
If you have booked your own bus via Eckerö Linjen, you can cancel the bus free of charge up to 8 days before departure. If you cancel 7-3 days before departure, you will be charged SEK 5,000. Cancellations 72 hours or more before departure will be charged SEK 8,000.
When booking your own coach, prices are based on 30 people. If there are fewer than 30 people, or the number is reduced to fewer than 30 people before departure, the following fee will be added: for 29-25 people SEK 6,000. For 24-20 people, SEK 9,000. For 19-10 persons, SEK 12,000. We pick up the entire group from Eckerö Line's regular stops. If you wish to be picked up from another stop, a fee of SEK 2,300/one way will be added.
If any member of the group has acted in a way that results in extra costs for cleaning, sanitisation or repairs, the group will be charged SEK 2 000, or the actual cost.
Changes/cancellation on board
Changes/cancellation of bookings can be made by telephone no later than 15.00 Swedish time, the next weekday before departure. In case of no show, 100% of the booking will be charged.
Check-in one hour before departure
The group leader will issue travel documents and boarding passes at the information desk inside the terminal. Groups arriving with Eckerö Line's connecting buses check in immediately after arrival in Grisslehamn. If you are delayed at Grisslehamn, you must inform our reservations department by calling 0175-258 00. Please leave your mobile phone number so that we can keep in touch.
If you have any questions, you are always welcome to contact us by telephone on 0175-258 00, press 3 or by e-mail [email protected]
