At our company, we strive to make your booking and travelling experience a smooth one. To ensure that all the details are clear, we have carefully formulated our booking conditions for groups. Here you can easily get an overview of what applies when you book with us.
The following conditions and descriptions apply to package travel and the new Package Travel Act, which entered into force on 1 August 2018. The combined travel services you are offered constitute a package within the meaning of Directive (EU) 2015/2302. Therefore, you are covered by all EU rights applicable to package travel. Eckerö Linjen Ab will be fully responsible for the proper fulfilment of the package tour as a whole. In addition, Eckerö Linjen has, by law, the protection to refund your payments (see rules below) and, when transport is included in the package, to ensure your repatriation. More information on key rights under Directive (EU) 2015/2302
List of names/passenger registration/registration number
The list of names of the group must be received by us no later than 20 days before departure and must include the following statutory information: first name, surname, gender, year of birth, month, day, nationality and any information that may be useful in a rescue situation. If a meal is booked, any special dietary requirements/food allergies must also be stated. When booking cars, the registration number must be provided before departure. If there are foreign nationals in the group, it is important that you contact the Finnish Embassy to check visa regulations (tel. 08-676 6700).
Identity documents
Please note that valid proof of identity must be carried with you at all times when travelling and presented on request.
Fees
For changes made later than 20 days before departure, a change fee of SEK 200 per occasion will be charged. (Does not apply if the change is an additional booking.)
When does the booking become binding
Your booking becomes binding 30 days before departure, see below under Cancellation policy.
Terms of payment
The advance payment is 20% of the group tour price and is due on the specified payment date. The final payment is due at least seven days before departure. If the booking is made seven days or less before departure, the full amount is payable at the time of booking. In the case of travel agencies and agents, payment for the entire trip is due no later than seven days before departure.
Cancellation terms
If the group is unable to make the trip, it must be cancelled immediately. Cancellation must be made either by e-mail to [email protected] or by phone 0175-258 00, press 3. Note that the cancellation is considered to be made when Eckerö Linjen has received information about the cancellation. Opening hours are Monday-Friday 08.00-16.00. Cancellations made outside opening hours are considered to be made only when the office reopens.
A. Free cancellation can be made up to 30 days before departure.
B. If cancelled 29-21 days before arrival, 50% of the group can be cancelled free of charge. If more are cancelled, 50% of the total group price will be charged. This does not apply to holiday cottages, where 100% will be charged.
C. Cancellation 20-1 days before arrival. Up to 5% of the group can be cancelled for a change fee of SEK 200. If more are cancelled, 95% of the total price of the group trip will be charged. Does not apply to holiday cottages, where 100% is charged.
D. Less than 24 hours before arrival, 100% of the total price will be charged. No show = 100 % paid.
Cancellation of special land arrangements
The following applies to the cancellation of tee times at Åland Golf Club's golf courses;
5-20 persons. Free cancellation 1 month before arrival. Thereafter no refund unless otherwise agreed.
21 persons or more. Free cancellation 2 months before arrival. Thereafter no refund unless otherwise agreed.
In the event of cancellation of tickets for concerts or other performances at Alandica Culture and Congress, as well as for tour fees, no refund will be made regardless of the time of cancellation.
Voluntary travel insurance
We recommend that our customers take out voluntary travel insurance with their insurance company.
Complaints
Any complaints must be made directly to the accommodation facility as soon as a possible error is discovered. If no correction is made, Eckerö Linjen must be notified immediately. Claims for compensation can be made in writing to Eckerö Linjen within 21 days after the end of the rental period, if the customer has acted as described above and no correction has been made. If the customer and the hotel/agent do not reach an agreement, the customer can take the matter to the General Complaints Board in Stockholm.
Force majeure
Due to force majeure (disaster, strike, riot, fire, acts of war or similar), Eckerö Linjen may cancel the package tour, in which case the customer shall be notified immediately and the amount paid shall be refunded without deduction.
Price changes
If changes in taxes and public charges that directly affect the rental industry occur after the package tour has become binding on the parties, prior to the date of taking possession, Eckerö Linjen is entitled to make corresponding adjustments to the price of the package tour. The increase may not exceed 8 per cent. These changes may not affect bookings that have 20 days or less left until the departure date.
Change of rental object
Eckerö Linjen may, due to events beyond the company's control, with the customer's approval, change the rental object to accommodation of equivalent type, value and location.
The customer's responsibility
The customer undertakes to comply with the regulations, instructions and rules that apply to the rental property, and to compensate for any damage to the property, its surroundings or equipment.
Check-in one hour before boat departure
The group leader collects the travel documents and boarding card from the information desk inside the terminal. All vehicles must be ready for loading at least 30 minutes before departure. Groups arriving with Eckerö Line's connecting buses check in immediately after arrival at Grisslehamn. If you are delayed at Grisslehamn, you must inform our booking department on 0175-258 00. Please leave your mobile phone number so that we can keep in touch.
Boarding cars
Everyone remains in their cars when boarding. Also applies on the return journey.
Boarding buses
Only the driver drives out onto the car deck and then boards. All passengers go via the departure hall. Also applies on the return journey.
Åland has Finnish time and euro as currency
Åland has Finnish time, i.e. one hour before Swedish time. We always indicate local times in our bookings. The currency in Åland is the euro, but you can pay in kronor in most shops. You can also change to euros on board in our information centre.
Eckerö Linjen (Eckerö Linjen Ab, Finland, Filial, org. nr. 516403-8837) has lodged the statutory travel guarantee with Kammarkollegiet.
Important to know about travel insurance
Travel insurance is a financial protection for travellers when a trip is cancelled or interrupted. The traveller can then apply for compensation under the travel guarantee.
The Travel Guarantee Act applies to:
Package tours A package tour is an arrangement consisting of transport and accommodation or any of these services combined with a tourist service, such as car hire, theatre tickets or admission to a sporting event. A package holiday must be longer than 24 hours or include overnight accommodation. A package holiday is sold at a single price or at separate prices linked to each other. All package holidays must be covered by a travel guarantee, regardless of whether they are sold to individuals or companies.
The Package Travel Act
We recommend that you read the Package Travel Act before paying for your travel package. You can find it at www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningssamling/paketreselag-20181217_sfs-2018-1217
If you have any questions, you are always welcome to contact us by telephone on 0175-258 00, press 3 or by e-mail [email protected]
