September 19th, the border will be reopened for arrivals from Sweden to Åland. We want to offer you a safe and secure journey. Read more about our security measures,click here

Current information about Corona virus

Page updated: 2020-09-11, 14.00

We want to offer you both a safe and pleasant voyage. To that end we have gathered common questions and answers below concerning how the corona virus affects travel with M/S Eckerö. We are actively following developments with Covid-19, so this page will be constantly updated and we ask all travellers to keep themselves informed to ensure safe and secure travel.
We reserve the right to change our routines, our timetable or anything else relating to our service at short notice.

What ID documents should I bring with me on the trip?
A valid photo ID must always be brought on the trip and presented upon request. We urge everyone, including Nordic citizens, to bring a passport or national ID card to identify themselves.

How long before departure do I have to be at the terminal?
We recommend that you arrive at the harbour no later than 45 minutes before the ferry’s departure.

Information for travel to Åland until September 18th
Curent information from The Provincial Governmen abouth travelling to Åland you can find here.

Border control at the Finnish (Åland) border will remain for the time being. It is the traveller's own responsibility to familiarize themselves with the authorities' recommendations and the rules for hygiene and health that the authorities have introduced. Read more about current rules for entry to Åland on the Finnish Border Guard's website:
https://www.raja.fi/current_issues/qa
https://www.raja.fi/current_issues/guidelines_for_border_traffic
Contact information for the Finnish Border Guard:
Phone: +358 (0) 50 597 2255 (08:00-16:00)
rajavartiolaitos@raja.fi

Information about the harbour terminals
Both the terminal in Grisslehamn and Eckerö are now cash-free. Hand sanitizer is available at strategic locations and there are signs and announcements to remind travellers about social distancing. Eckerö Line’s radio station, which car drivers can listen to in our harbour areas, broadcasts general information about the voyage and the rules that apply on board.

Connection buses
The seats in the buses are limited so that you can easily keep your distance. If you travel alone, you get your own seat, while those who travel together are welcome to sit together. Hand sanitizer is available in the bus.

Can you bring a bottle of hand sanitizer on board?
Yes, you can. There is also hand sanitizer located in the terminals and on board for our guests to use.

Do I need to wear a mask onboard?
You’re not required to wear a mask, but we do recommend that you use a mask in situations where it may be difficult to keep a safe space to other passengers. We sell masks at the Information desk on deck 5.

Is there any screening of travellers in the harbour?
We follow the authorities’ recommendations and at present there is no screening of travellers at the harbour.

Eckerö Line’s staff
All Eckerö Line staff in the terminals and on board have undergone infection prevention training. The staff also perform self-checks every morning for symptoms.

What do you do to ensure that your travellers keep social distancing rules and otherwise to prevent the spread of infection on board?
We have lowered the maximum capacity for the number of guests on board to 40-50 % (depending on tour) and on our connecting buses to about half the normal number. In the terminals and onboard, with signs and announcements over loudspeaker, we urge travellers to remember social distancing. In our bars and restaurants as well as in the on-board shop, we have reduced the maximum number of guests who can be present at the same time in those spaces. We also encourage card payments to the greatest extent possible.

Upon disembarkation: We will make announcements in the speakers where we tell in what order disembarkation will take place. Guests with car on board will go to their vehicles first while others stay where they are. We then do disembarkation deck by deck. The buses wait for everyone with a bus reservation.

Information about restaurants on board
The maximum number of guests has been reduced in all restaurants and we remind you to keep your distance and observe good hand hygiene.

Information about the duty free shop on board
We have reduced the maximum number of guests who can be in the duty free shop at the same time. There are also disposable gloves and anti-bacterial wipes available outside the shop and we provide information and reminders for you about maintaining social distancing. There is one checkout open for cash payments, and the other checkouts only accept card payments. Plexiglas has been installed at all checkouts.

Information about entertainment on board
Our cruise hosts provide entertainment aboard during the journey. In the case of the slot machines on the ferry, every other slot machine is switched off. In the playroom we have removed all loose toys and the room is cleaned very frequently. The tables outside the playroom are now reserved for parents of children in the playroom.

What kind of cleaning routines do you have on board?
We have intensified the cleaning routines in our terminals and aboard. We clean the surfaces our guests come into contact with more frequently, including door handles, stair rails, card terminals and other exposed surfaces.

Can passengers be infected via the ventilation system on board?
According to the Institute for Health and Welfare and the Public Health Authority, the coronavirus is primarily a drip infection that spreads when an infected person coughs or sneezes. The virus can also be transmitted via direct contact. The virus does not survive in the air. The on-board ventilation systems operate using 100% fresh air.

What if someone is suspected of being infected on board?
We welcome guests and staff who are symptom-free and healthy on board. Should there, nonetheless, be a suspected case of illness, we have clear procedures for dealing with different types of infection on board. All measures are based on government directives and are determined in consultation with the authorities.
If a passenger exhibits symptoms of infection that could be Corona, or any other infectious disease, the person in question can be isolated in a cabin on board the ferry until arrival. Any corona tests are carried out by the medical authorities ashore.

Could the ferry end up in quarantine?
No, given the short travel time (2 hours) between Grisslehamn and Eckerö, quarantine of the ship would not be necessary.

Is it possible for me to remain in the car during the voyage?
No, for safety reasons it is not possible to remain in the car during the voyage.

Can I book accommodation on Åland via Eckerö Line - do you arrange cottage, guesthouse and hotel accomodation?
Yes, it is possible, however, observe the applicable restrictions on entry to Åland which you will find here:
https://www.raja.fi/current_issues/guidelines_for_border_traffic

Re-booking / cancellation of a trip
You can read more about our booking and cancellation terms here:
https://www.eckerolinjen.se/bookingterms

Take care and we hope to see you soon again!